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EU TendersUsluga održavanja jedinstvenog kontaktnog centra (JKC)
Title in Croatian as published on TED.
Contract award notice published on TED on 7 Aug 2026 by MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE (Croatia), CPV 72212333 Contact management software development services. Awarded to KING ICT d.o.o. for EUR 1,100,000.
| Notice | 549285-2026 (can-standard) |
|---|---|
| Status | Contract award |
| Published | 7 Aug 2026 |
| Buyer | MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE, Grad Zagreb |
| Country | Croatia |
| Main CPV | 72212333-2 Contact management software development services |
| Contract type | services |
| Procedure | open |
| Estimated value | EUR 1,100,000 excl. VAT |
| Awarded value | EUR 1,100,000 |
| Tenders received | 2 |
| Award decision | 22 May 2025 |
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Description
Jedinstveni kontakt centar (u daljnjem tekstu: JKC) pruža podršku u korištenju javnih e-usluga. Cilj JKC-a je omogućiti krajnjim korisnicima brz i jednostavan pronalazak potrebnih informacija, telefonom, mailom ili digitalnom interakcijom pomoću virtualnog asistenta. Radi povećanja učinkovitosti, JKC omogućava orkestraciju procesa i automatizaciju repetitivnih radnji, a implementirani su i elementi poput upravljanja odnosima s korisnicima i korisničkim iskustvom, sa svrhom jačanja zadovoljstva korisnika e-usluga javne uprave. U kontekstu procesa pružanja podrške, razlikujemo korisnike na sljedeći način: • Korisnici (institucije koje koriste JKC za pružanje podrške) • Krajnji korisnici (građani i poslovni subjekti) Detaljnije u prilogu: Opis predmeta nabave/tehnička specifikacija koji je sastavni dio ove Dokumentacije o nabavi.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0000 | Usluga održavanja jedinstvenog kontaktnog centra (JKC) | EUR 1,100,000 |
Winners
- KING ICT d.o.o. Buzin (Grad Zagreb), Croatia, size: large
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