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EU TendersDION 136 - KI-Telefonvermittlung
Title in German as published on TED.
Call for competition published on TED on 29 Oct 2026 by Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Austria), CPV 72000000 IT services: consulting, software development, Internet and support.
| Notice | 750129-2026 (cn-standard) |
|---|---|
| Status | Tender |
| Published | 29 Oct 2026 |
| Buyer | Burgenländische Krankenanstalten-Gesellschaft m.b.H., Eisenstadt |
| Country | Austria |
| Main CPV | 72000000-5 IT services: consulting, software development, Internet and support |
| Contract type | services |
| Procedure | neg w call |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Die Burgenländische Krankenanstalten-Gesellschaft m.b.H. (Gesundheit Burgenland) beschafft im Verhandlungsverfahren mit vorheriger Bekanntmachung einen Rahmenvertrag über eine KI-gestützte Telefonvermittlung (KI-Sprachassistent) für ihre Standorte. Die Lösung nimmt eingehende Anrufe automatisiert entgegen, erkennt das Anliegen in natürlicher Sprache, erteilt Standardauskünfte, vermittelt an die zuständige Stelle, nimmt Nachrichten und Rückrufwünsche strukturiert auf und stellt jederzeit die Übergabe an einen Menschen sicher; in einer Ausbaustufe unterstützt sie die Terminvergabe. Leistungsumfang: Konzeption, Softwarebereitstellung, Integration in die bestehende Mitel-Telefonieinfrastruktur und die Plattform des IT-Dienstleisters der AG, Schnittstelle ins ERP (SAP) bzw. zu Kalenderfunktionen / Plantafeln sowie Inbetriebnahme, Schulung, Betrieb, Wartung, Support und Weiterentwicklung. Projektsprache Deutsch. Weitere optionale Auftraggeberinnen gem. Teilnahmeunterlage.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-2748 | DION 136 - KI-Telefonvermittlung |
Other CPV codes
- 72212900 Miscellaneous software development services and computer systems
- 48000000 Software package and information systems
- 72260000 Software-related services
- 64210000 Telephone and data transmission services
- 48820000 Servers
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.