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EU TendersTekstianalytiikkatyökalu SaaS-palveluna
Title in Finnish as published on TED.
Contract award notice published on TED on 4 Nov 2026 by Helsingin kaupunki (Finland), CPV 48000000 Software package and information systems. Awarded to Etuma Oy for EUR 166,000.
| Notice | 766699-2026 (can-standard) |
|---|---|
| Status | Contract award |
| Published | 4 Nov 2026 |
| Buyer | Helsingin kaupunki, HELSINGIN KAUPUNKI |
| Country | Finland |
| Main CPV | 48000000-8 Software package and information systems |
| Contract type | supplies |
| Procedure | open |
| Awarded value | EUR 166,000 |
| Tenders received | 3 |
| Award decision | 18 May 2026 |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Hankinnan kohteena on valmisohjelmisto kokonaispalveluna. Hankinta sisältää palvelun toimituksen, käyttöönoton, käytön edellyttämät koulutukset, tuki-, ylläpito- ja asiantuntijapalvelut sekä palvelun päivitykset. Lisähankintamahdollisuutena on palvelu, joka analysoi asiakaspalveluun tulevien puheluiden tallenteita. Valmisohjelmistoa kokonaispalveluna käytetään olemassa olevien ja kertyvien tekstiaineistojen erityisesti asiakaspalautteiden, kyselyiden avovastausten analysointiin ja tiedon louhintaan. Käsiteltävät aineistot ovat sekä yksittäisiä aineistoja että jatkuvasti kertyviä aineistoja. Ohjelmisto tuottaa tekstianeistoista ymmärrettäviä analyysituloksia, joita tilaaja voi hyödyntää organisaatiossaan. Hankinnan kohde on kuvattu tarkemmin tässä tarjouspyynnössä ja sen liitteissä. Tilaaja ei sitoudu tarjouspyynnössä esitettyihin hankintamääriin.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0000 | Tekstianalytiikkatyökalu SaaS-palveluna |
Winners
- Etuma Oy Muurame, Finland, size: sme
Other CPV codes
- 72000000 IT services: consulting, software development, Internet and support
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.