EU Tenders

Provision of a Case Management and Reporting Solution and Related Services

Call for competition published on TED on 4 Nov 2026 by Fiosrú - Office of the Police Ombudsman (Ireland), CPV 79700000 Investigation and security services.

Notice766932-2026 (cn-standard)
StatusTender
Published4 Nov 2026
BuyerFiosrú - Office of the Police Ombudsman, Dublin 1
CountryIreland
Main CPV79700000-1 Investigation and security services
Contract typeservices
Procedureneg w call
Estimated valueEUR 12,500,000 excl. VAT

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Description

The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

Lots (1)

LotTitleEstimated valueDeadline
LOT-0001Provision of a Case Management and Reporting Solution and Related ServicesEUR 12,500,000

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Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.

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