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EU TendersProduljenje licenciranog softwera za potrebe Jedinstvenog kontaktnog centra (JKC)
Title in Croatian as published on TED.
Call for competition published on TED on 6 Nov 2026 by MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE (Croatia), CPV 48333000 Contact management software package. Tenders are accepted until 8 Dec 2026.
| Notice | 771872-2026 (cn-standard) |
|---|---|
| Status | Open tender |
| Published | 6 Nov 2026 |
| Buyer | MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE, Grad Zagreb |
| Country | Croatia |
| Main CPV | 48333000-1 Contact management software package |
| Contract type | supplies |
| Procedure | open |
| Estimated value | EUR 180,000 excl. VAT |
| Deadline for tenders | 8 Dec 2026 11:00 |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Predmet nabave je korištenje programskih komponenti Jedinstvenog kontaktnog centra za novo ugovorno razdoblje na 12 mjeseci. Cilj je osigurati kontinuitet rada već implementiranih funkcionalnosti te transparentno urediti licenciranje procesno-orkestracijske, agentske, AI i chatbot komponente sustava JKC. Sukladno Tehničkoj specifikaciji utvrđen je opseg obnove Cisco komunikacijske platforme na kojoj se temelji glasovni kanal kontaktnog centra, uključujući telefoniju, SIP trunk, kontaktni centar za agente, snimanje i upravljanje kvalitetom poziva te pripadajuće usmjernike.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0000 | Produljenje licenciranog softwera za potrebe Jedinstvenog kontaktnog centra (JKC) | EUR 180,000 | 8 Dec 2026 |
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.