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EU TendersProcurement of an ITSM/ESM solution with self-service functionality
Original title (French): Acquisition d'une solution ITSM/ESM avec fonctionnalité en libre-service
Contract award notice published on TED on 9 Nov 2026 by ETH Zürich - Abt. Informatikdienste (Switzerland), CPV 48000000 Software package and information systems. Awarded to EN_ScriptRunner Software GmbH for CHF 6,000,000.
| Notice | 777847-2026 (can-standard) |
|---|---|
| Status | Contract award |
| Published | 9 Nov 2026 |
| Buyer | ETH Zürich - Abt. Informatikdienste, Zürich |
| Country | Switzerland |
| Main CPV | 48000000-8 Software package and information systems |
| Contract type | supplies |
| Procedure | open |
| Awarded value | CHF 6,000,000 |
| Tenders received | 4 |
| Award decision | 6 Nov 2026 |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Procurement and implementation of a future-proof ITSM/ESM solution that replaces the existing platform and meets the long-term strategic needs of ETH Zurich. The new solution will serve as a central self-service portal for employees and provide an automation platform to make the processing of requests and processes in various areas more efficient.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0002 | Procurement of a runbook platform for automation services with integration into the ITSM/ESM solution from Lot 1 |
Winners
- EN_ScriptRunner Software GmbH Ettlingen, Germany, size: small
Other CPV codes
- 72000000 IT services: consulting, software development, Internet and support
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.