Customer dialogue and case handling contact centre system
Call for competition published on TED on 7 Oct 2026 by Troms Fylkeskommune (Norway), CPV 72260000 Software-related services.
| Notice | 692161-2026 (cn-standard) |
|---|---|
| Status | Tender |
| Published | 7 Oct 2026 |
| Buyer | Troms Fylkeskommune, Tromsø |
| Country | Norway |
| Main CPV | 72260000-5 Software-related services |
| Contract type | services |
| Procedure | neg w call |
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Description
Troms County invites tenderers to a competition for a contact centre system for customer dialogue and case handling for the public transport and mobility offer in Troms. The contract period is from 01.03.2027 - 01.03.2030. In addition the contracting authority has an option for an extension of up to 2 (1+1) years. The tender contest is subject to financing. Tenderers are encouraged to go through the tender documentation carefully and get in the competition rules. If the tender documentation appears unclear, suppliers are encouraged to ask questions to the contracting authority through the Hyyr portal. The assignment is further described in Annex 1 Requirement Description and Requirement Specification.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0001 | Customer dialogue and case handling contact centre system |
Other CPV codes
- 48445000 Customer Relation Management software package
- 48000000 Software package and information systems
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