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EU TendersErbringung von zentralen ServiceDesk Leistungen für die ARD, DLR und DW
Title in German as published on TED.
Call for competition published on TED on 24 Jul 2026 by Bayerischer Rundfunk A.d.ö.R. (Germany), CPV 72253000 Helpdesk and support services.
| Notice | 514014-2026 (cn-standard) |
|---|---|
| Status | Tender |
| Published | 24 Jul 2026 |
| Buyer | Bayerischer Rundfunk A.d.ö.R., München |
| Country | Germany |
| Main CPV | 72253000-3 Helpdesk and support services |
| Contract type | services |
| Procedure | neg w call |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Ziel des Vergabeverfahrens ist die Neuausschreibung des zentralen ServiceDesks in der ARD. Die zu erbringenden Leistungen beinhalten im Wesentlichen die Bereitstellung eines zentralen 1st-Level-Telefonsupport (TS) sowie einen in den jeweiligen Rundfunkanstalten (RFA) vor Ort tätigen Field Service (FS). Der Leistungsumfang ist im Dokument 3. Fachlicher Teil / Leistungsbeschreibung im Detail beschrieben. Aufgrund der Komplexität des Projektes, auf Basis der zu erbringenden Dienstleistungen und vorhandenen Abhängigkeiten über die jeweiligen RFA, soll eine Rahmenvereinbarung mit einer Grundlaufzeit von 48 Monaten und viermaliger automatischer Verlängerungsoption um 12 weitere Monate auf maximal 96 Monate geschlossen werden.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0001 | Erbringung von zentralen ServiceDesk Leistungen für die ARD, DLR und DW |
Other CPV codes
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.