Helpdesk and support services tenders in the EU

CPV 72253000-3 · part of 72000000 IT services: consulting, software development, Internet and support › 72200000 Software programming and consultancy services › 72250000 System and support services

940 notices for CPV 72253000 Helpdesk and support services in the EU on TED since 29 May 2026: 535 calls for competition and 405 contract awards. 30 of these tenders are open today. The median estimated value is EUR 1,144,316 across 171 tenders that publish a value.

Open tenders

ΤΥΠ2026/012/Α/Α - Σχεδιασμός, υλοποίηση, συντήρηση και τεχνική υποστήριξη Πληροφοριακού Συστήματος για την Υπηρεσία Διαχείρισης Τουρκοκυπριακών Περιουσιών και παροχή υποδομής ως υπηρεσία

Tender · IT services: consulting, software development, Internet and support · 18 Sep 2026 · Cyprus · Τμήμα Υπηρεσιών Πληροφορικής · value EUR 2,796,400 · deadline 13 Nov 2026

Usługi dotyczące Systemu Informatycznego Karty Dużej Rodziny (SI KDR)

Tender · IT services: consulting, software development, Internet and support · 9 Oct 2026 · Poland · Ministerstwo Rodziny, Pracy i Polityki Społecznej · value PLN 4,878,049 · deadline 13 Nov 2026

Tender · IT services: consulting, software development, Internet and support · 13 Oct 2026 · Cyprus · Τμήμα Υπηρεσιών Πληροφορικής · value EUR 2,796,400 · deadline 13 Nov 2026

Services mutualisés de détection et de résilience cyber (pack résilience, XDR managé, SOC) au bénéfice des adhérents et bénéficiaires du GIP cybeRéponse

Tender · IT services: consulting, software development, Internet and support · 14 Oct 2026 · France · GIP cybeRéponse · value EUR 13,000,000 · deadline 13 Nov 2026

Zakup migracji Systemu Wspomagania Ekonomiki Zakładu (SWEZ) do nowej wersji oraz usług wsparcia i konsultacji dla procesu migracji

Tender · Software implementation services · 23 Sep 2026 · Poland · Zakład Ubezpieczeń Społecznych · deadline 16 Nov 2026

Talous- ja henkilöstöhallinnon palvelut Suonenjoen kaupungille

Tender · Accounting and auditing services · 8 Oct 2026 · Finland · Suonenjoen kaupunki · deadline 16 Nov 2026

ΥΠΟΕΡΓΟ 1: ΑΝΑΠΤΥΞΗ ΤΩΝ ΔΡΑΣΕΩΝ ΤΟΥ MARKET PLACE ΤΟΥ ΔΗΜΟΥ ΑΜΠΕΛΟΚΗΠΩΝ ΜΕΝΕΜΕΝΗΣ, MIS 6003084

Tender · Solar photovoltaic modules · 9 Oct 2026 · Greece · ΔΗΜΟΣ ΑΜΠΕΛΟΚΗΠΩΝ ΜΕΝΕΜΕΝΗΣ · value EUR 1,107,782 · deadline 16 Nov 2026

MVNO Router

Tender · Radio, television, communication, telecommunication and related equipment · 12 Oct 2026 · Sweden · Trafikverket Myndighet · value SEK 60,000,000 · deadline 16 Nov 2026

Perustietotekniikka ja -palvelut

Tender · IT services: consulting, software development, Internet and support · 14 Oct 2026 · Finland · Forssan kaupunki · value EUR 250,000 · deadline 16 Nov 2026

Zakup usługi serwisu pogwarancyjnego sprzętu CPD oraz ZCPD

Tender · Systems support services · 14 Oct 2026 · Poland · KOMENDA GŁÓWNA POLICJI · deadline 16 Nov 2026

Subcategories

CPV code	Notices
72253200 Systems support services	672
72253100 Helpdesk services	48

By country

Country	Notices
Poland	211
Czechia	194
Germany	96
Spain	63
Italy	46
France	41
Sweden	31
Greece	28
Slovakia	27
Ireland	26
Finland	24
Denmark	19
Hungary	19
Bulgaria	17
Romania	16
Austria	14
Belgium	13
Portugal	10
Netherlands	9
Norway	8
Lithuania	7
Cyprus	5
Switzerland	4
Greenland	2
Luxembourg	2
Latvia	2
Slovenia	2
Croatia	1
Iceland	1
North Macedonia	1

Top buyers

Buyer	Notices
Ministerstvo práce a sociálních věcí	61
Ministerstvo vnitra	23
KOMENDA GŁÓWNA POLICJI	15
Sąd Apelacyjny we Wrocławiu	10
Zakład Ubezpieczeń Społecznych	9
Ålands landskapsregering	9
ASST DI BERGAMO OVEST	8
SĄD APELACYJNY W GDAŃSKU	8
Autoridade Tributária e Aduaneira	7
Ministerstvo investícií, regionálneho rozvoja a informatizácie Slovenskej republiky	7

Top winners

Winner	Awards
Tekies s.r.o.	23
Aricoma Systems a.s.	14
Principal engineering s.r.o.	11
Eviden Czech Republic s.r.o.	7
O2 IT Services s.r.o.	5
VÍTKOVICE IT SOLUTIONS a.s.	5
Asseco Central Europe, a.s.	4
KPMG Česká republika, s.r.o.	4
Konsorcium Unicorn	4
Bechtle GmbH	3

Estimated values

Currency	Tenders with a value	Median	Total
EUR	171	1,144,316	4,341,442,914
CZK	50	20,000,000	7,005,629,606
PLN	21	3,111,732	11,888,219,086
SEK	16	24,500,000	3,298,300,000
DKK	12	390,168,780	111,222,238,560
RON	6	4,206,451	155,165,972

All notices

(DE-54-M) IT delivery III

Award · Software programming and consultancy services · 23 Oct 2026 · Czechia · Ministerstvo práce a sociálních věcí · value CZK 4,620,000 · won by Aricoma Systems a.s.

Zakup usług wsparcia technicznego SAP Standard Support

Tender · Systems support services · 23 Oct 2026 · Poland · Operator Gazociągów Przesyłowych GAZ-SYSTEM S.A. · deadline 30 Nov 2026

GESTIÓN DE LAS INFRAESTRUCTURAS TÉCNICAS INFORMÁTICAS SOPORTE A LOS SSII QUE EL CENTRO DE SERVICIOS DE PRODUCCIÓN DE SANDETEL PRESTA A VARIAS CONSEJERÍAS Y ORGANISMOS PUBLICOS

Tender · System maintenance services · 23 Oct 2026 · Spain · Sociedad Andaluza para el Desarrollo de las Telecomunicaciones, S.A. · value EUR 17,572,967 · closed 6 Nov 2026

Zajištění obnovy podpory licencí IBM Informix

Tender · Database software package · 22 Oct 2026 · Czechia · Česká republika - Ministerstvo financí · deadline 23 Nov 2026

Dostawa, wdrożenie i utrzymanie Zintegrowanego Systemu Zarządzania w Urzędzie Marszałkowskim Województwa Podlaskiego w Białymstoku

Tender · IT services: consulting, software development, Internet and support · 22 Oct 2026 · Poland · Województwo Podlaskie · deadline 20 Nov 2026

S25015_PROCEDURA APERTA PER L'AFFIDAMENTO DELLA GESTIONE DEI SERVIZI DI IT ADMINISTRATOR E MANAGEMENT, INTEROPERABILITA' E CYBERSECURITY E RELATIVA FORNITURA DI PRODOTTI E SOLUZIONI DELLA DURATA DI 36 (TRENTASEI) MESI.

Award · Helpdesk and support services · 22 Oct 2026 · Italy · Comune di Bari - Ripartizione Stazione Unica Appaltante, Contratti e Gestione Lavori Pubblici · value EUR 1,731,240 · won by EXPRIVIA S.P.A.

MANUTENZIONE PREVENTIVA E CORRETTIVA DEI SISTEMI ALCMS (AIRFIELD LIGHTING CONTROL & MONITORING SYSTEM), SAM (SAFECONTROL APRON MANAGEMENT) APRON MANAGER E MANUTENZIONE CORRETTIVA DI SECONDO LIVELLO PER SAFEDOCK A-VDGS (ADVANCED-VISUAL DOCKING GUIDANCE SYSTEMS)

Award · Systems support services · 22 Oct 2026 · Italy · Aeroporti di Roma S.p.A. · value EUR 2,690,654

Zakup usługi opieki serwisowej dla oprogramowania SAP wspierającego funkcjonowanie Systemu Wspomagania Ekonomiki Zakładu

Tender · Software maintenance and repair services · 22 Oct 2026 · Poland · Zakład Ubezpieczeń Społecznych · closed 4 Nov 2026

(DE-42-M) IT delivery III

Award · Software programming and consultancy services · 22 Oct 2026 · Czechia · Ministerstvo práce a sociálních věcí · value CZK 7,728,000 · won by Konsorcium Unicorn

Dienstleiter für IT-Support 1st Level - PR1250264-9940

Tender · Helpdesk and support services · 21 Oct 2026 · Germany · Fraunhofer-Gesellschaft - Einkauf B12 · closed 2 Nov 2026

Rozšíření bezpečnostní infrastruktury FN HK vč. obnovy Sandboxu

Tender · Software implementation services · 21 Oct 2026 · Czechia · Fakultní nemocnice Hradec Králové · value CZK 16,050,000 · deadline 25 Nov 2026

Servizio di assistenza tecnica, manutenzione correttiva e evolutiva del sistema di accoglienza aziendale CUP, PS e ADT dell'ASST Bergamo Ovest.

Award · Helpdesk and support services · 21 Oct 2026 · Italy · ASST DI BERGAMO OVEST · value EUR 1,667,417

FOURNITURE D'UNE SOLUTION D'INFRASTRUCTURES DE VIRTUALISATION HEBERGEES ET SERVICES ASSOCIES

Tender · Computer network services · 21 Oct 2026 · France · Syndicat des énergies et de l'aménagement numérique de la Haute-Savoie (SYANE) · deadline 18 Nov 2026

Utrzymanie oraz Modyfikacje Systemu RECourt (RC), RECourt Player, RECourt Services (RCS), Central RECourt Services (CRCS), Virtualization Portal Central Services (VPCS), Streaming & Recording (S&R), ReCourt Hearing Portal (RCHP), Virtual Portal (VP), RECourt Services Worker (RCSW), ReCourt Jitsi Server (RCJS) wchodzących w skład Systemu Cyfrowej Rejestracji Rozpraw Sądowych w sądach powszechnych

Tender · Systems support services · 21 Oct 2026 · Poland · Sąd Apelacyjny we Wrocławiu · closed 5 Nov 2026

Furnizare de echipamente medicale și a unei platforme informatice integrate pentru dotarea a 27 de cabinete de medicină de familie din teritoriul ITI Țara Făgărașului, în cadrul proiectului „Îmbunătățirea accesului și a calității serviciilor de asistență medicală primară prin dotarea cabinetelor medicilor de familie din teritoriul ITI Țara Făgărașului”, cod SMIS 369324

Tender · Medical equipments · 21 Oct 2026 · Romania · PRIMARIA MUNICIPIULUI FAGARAS · value RON 7,226,969 · closed 11 Nov 2026

POSKYTOVÁNÍ SLUŽEB SERVICE DESK A DESKTOP

Tender · Helpdesk services · 20 Oct 2026 · Czechia · NET4GAS, s.r.o. · deadline 24 Nov 2026

IT delivery II

Award · Software programming and consultancy services · 20 Oct 2026 · Czechia · Ministerstvo práce a sociálních věcí · won by Tekies s.r.o., COPS Solutions s.r.o.

Assistance with the establishment of an electronic workplace.

Tender · Systems support services · 20 Oct 2026 · Norway · Direktoratet for samfunnssikkerhet og beredskap (DSB) · deadline 23 Nov 2026

Small Enterprise Agreement - Local Government (E214i)

Tender · Software supply services · 20 Oct 2026 · Czechia · Olomoucký kraj · value CZK 5,250,000 · deadline 20 Nov 2026

Konsultstöd passersystem

Tender · System and support services · 20 Oct 2026 · Sweden · Göteborgs Stads Bostads AB · value SEK 5,800,000 · deadline 20 Nov 2026

26GPT01 ACCORD CADRE A BONS DE COMMANDE RELATIF A LA MISE EN OEUVRE ET LE FONCTIONNEMENT RECURRENT D'UN CENTRE DE SUPPORT INFORMATIQUE AINSI QUE LE MAINTIEN EN CONDITION OPERATIONNELLE DU PATRIMOINE APPLICATIF EN GROUPEMENT DE COMMANDE

Award · Technical computer support services · 20 Oct 2026 · France · Metropole Toulon-Provence-Mediterranee · value EUR 4,940,000 · won by SAS POLE SUD, ATOS FRANCE

Rahmenvereinbarung Automic Automation

Award · Software package and information systems · 20 Oct 2026 · Austria · SVD Büromanagement GmbH · value EUR 486,800 · won by Tricise GmbH

HCM Ausschreibung für Service und Support sowie Projektbegleitung und Change Requests

Tender · Software support services · 20 Oct 2026 · Germany · Humboldt-Universität zu Berlin · closed 2 Nov 2026

2η Τροποποίηση "ΟΛΟΚΛΗΡΩΜΕΝΟ ΠΛΗΡΟΦΟΡΙΑΚΟ ΣΥΣΤΗΜΑ ΔΙΑΧΕΙΡΙΣΗΣ ΕΠΙΔΟΤΟΥΜΕΝΟΥ ΠΡΟΓΡΑΜΜΑΤΟΣ «ΕΞΟΙΚΟΝΟΜΩ 2023» & «ΕΞΟΙΚΟΝΟΜΩ ΑΝΑΚΑΙΝΙΖΩ ΓΙΑ ΝΕΟΥΣ» ΤΟΥ ΥΠΟΥΡΓΕΙΟΥ ΕΝΕΡΓΕΙΑΣ ΚΑΙ ΠΕΡΙΒΑΛΛΟΝΤΟΣ"

Award · Programming services of application software · 20 Oct 2026 · Greece · ΤΕΧΝΙΚΟ ΕΠΙΜΕΛΗΤΗΡΙΟ ΕΛΛΑΔΑΣ · value EUR 1,887,950 · won by «ΓΝΩΜΩΝ ΠΛΗΡΟΦΟΡΙΚΗΣ Α.Ε.»

Supportvertrag für OpenStack

Tender · Systems support services · 20 Oct 2026 · Germany · Dataport AöR · deadline 19 Nov 2026

ΕΠΕΚΤΑΣΗ ΕΚΣΥΓΧΡΟΝΙΣΜΟΥ ΚΑΙ ΑΝΑΒΑΘΜΙΣΗ ΠΛΗΡΟΦΟΡΙΑΚΩΝ ΣΥΣΤΗΜΑΤΩΝ ΓΙΑ ΤΗΝ ΕΞΥΠΗΡΕΤΗΣΗ ΠΟΛΙΤΩΝ ΚΑΙ ΜΕΤΑΝΑΣΤΩΝ»

Tender · Software package and information systems · 20 Oct 2026 · Greece · ΔΗΜΟΣ ΔΡΑΜΑΣ · value EUR 620,000 · deadline 23 Nov 2026

„Осигуряване на възможност за електронно таксуване на пътниците чрез цялостно решение, базирано на пътнически профили, предоставяно като услуга (SaaS), за нуждите на „Тролейбусен транспорт” ЕООД, гр. Плевен“

Tender · IT services: consulting, software development, Internet and support · 20 Oct 2026 · Bulgaria · ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД · value EUR 768,000 · closed 11 Nov 2026

POSKYTOVÁNÍ SLUŽEB SERVICE DESK A DESKTOP

Award · Helpdesk services · 20 Oct 2026 · Czechia · NET4GAS, s.r.o.

Systémová a aplikačná podpora Informačného systému CPV a LMS

Tender · IT services: consulting, software development, Internet and support · 20 Oct 2026 · Slovakia · Ministerstvo investícií, regionálneho rozvoja a informatizácie Slovenskej republiky · value EUR 311,999 · closed 28 Oct 2026

IT-tjänster

Tender · Computer facilities management services · 19 Oct 2026 · Sweden · Kalmar Läns Museum · value SEK 6,000,000 · deadline 16 Nov 2026

pn. Świadczenie usługi kompleksowej obsługi informatycznej oraz zarządzania infrastrukturą IT Uniwersytetu Papieskiego Jana Pawła II w Krakowie znak sprawy: ZP.237.26 - 23

Tender · IT services: consulting, software development, Internet and support · 19 Oct 2026 · Poland · UNIWERSYTET PAPIESKI JANA PAWŁA II W KRAKOWIE · closed 28 Oct 2026

Elektronický systém spisové služby pro Ministerstvo zahraničních věcí

Award · Software supply services · 19 Oct 2026 · Czechia · Ministerstvo zahraničních věcí · value CZK 43,777,000 · won by Seyfor, a. s.

DNS - Firewallová a NGFW řešení a související služby

Tender · Network equipment · 19 Oct 2026 · Czechia · DIAMO, státní podnik · value CZK 32,000,000

Aquisição de serviços especializados de suporte técnico em regime de outsourcing: Admin Azure em 365, Microinformática, Gestão de Projeto e Contratos, com recurso a automatismos desenvolvidos em power apps e power automate

Award · Helpdesk and support services · 19 Oct 2026 · Portugal · Estrutura de Missão «Recuperar Portugal» · value EUR 116,436 · won by LCG XAD, Lda., IDW - Consultoria em Serviços de Informação, Lda.

CENTRÁLNÍ RÁMCOVÁ DOHODA - Dodávka Informačního systému LZZ II, jeho technické podpory a rozvoje.

Award · Systems support services · 19 Oct 2026 · Czechia · Ministerstvo vnitra · value CZK 429,000 · won by YOUR SYSTEM, spol.s r.o.

ARIA_2025_197_F Acquisizione del Servizio Microsoft Unified Support

Tender · Helpdesk and support services · 19 Oct 2026 · Italy · Azienda Regionale per l'Innovazione e gli Acquisti S.p.A. · value EUR 812,000 · deadline 30 Nov 2026

Servizio di assistenza tecnica, manutenzione correttiva e evolutiva del sistema di accoglienza aziendale CUP, PS e ADT installato presso l'ASST Bergamo Ovest.

Tender · System and support services · 19 Oct 2026 · Italy · ASST DI BERGAMO OVEST · value EUR 1,667,417 · deadline 18 Nov 2026

Dienstverlening voor de Helpdesk Infrastructure & Facilities (HIF)

Award · Helpdesk and support services · 16 Oct 2026 · Belgium · Brussels Airport Company nv · value EUR 10,700,000 · won by SECURITAS TRANSPORT AVIATION SECURITY

(DE-41-M) IT delivery III

Award · Software programming and consultancy services · 16 Oct 2026 · Czechia · Ministerstvo práce a sociálních věcí · value CZK 4,777,100 · won by Eviden Czech Republic s.r.o.

Prestations de support informatique et accompagnement des utilisateurs de Niveau 1

Award · Helpdesk and support services · 16 Oct 2026 · France · Communauté d'Agglomération Villefranche Beaujolais Saone · value EUR 600,000 · won by DCS EASYWARE

Najem 210 zestawów systemu do pomiaru jakości powietrza w Metropolii Poznań

Award · Systems support services · 16 Oct 2026 · Poland · Stowarzyszenie Metropolia Poznań · value PLN 1,242,165 · won by INEA spółka z ograniczoną odpowiedzialnością

Správa lokální ICT infrastruktury 2024+

Award · Computer facilities management services · 16 Oct 2026 · Czechia · Ministerstvo práce a sociálních věcí · value CZK 19,700,000 · won by ELTODO, a.s.

„Поддръжка и права за ползване на съществуващата система за автоматизирано планиране, излъчване и отчет на програмите на БНТ (трафик система)“

Tender · Systems support services · 16 Oct 2026 · Bulgaria · БЪЛГАРСКА НАЦИОНАЛНА ТЕЛЕВИЗИЯ · value EUR 444,057 · deadline 16 Nov 2026

Dostawa, wdrożenie i utrzymanie Zintegrowanego Systemu Zarządzania w Urzędzie Marszałkowskim Województwa Podlaskiego w Białymstoku

Tender · IT services: consulting, software development, Internet and support · 16 Oct 2026 · Poland · Województwo Podlaskie · deadline 20 Nov 2026

IT-Betriebs-, Support- und Sicherheitsleistungen für die ONTRAS Gastransport GmbH

Tender · IT services: consulting, software development, Internet and support · 16 Oct 2026 · Germany · ONTRAS Gastransport GmbH

Affidamento dei servizi di conservazione a norma dei documenti e dei servizi di supporto all'erogazione del servizio di conservazione

Tender · Document management services · 16 Oct 2026 · Italy · AUTORITA' NAZIONALE ANTICORRUZIONE · value EUR 920,000 · deadline 18 Nov 2026

Hosting, IT Operations and User Support Services for Akureyri Municipality

Award · Systems support services · 16 Oct 2026 · Iceland · Akureyrarbær

DNS Hardware - 1. kolo Servery - opakovaná VZ

Award · Servers · 16 Oct 2026 · Czechia · Ministerstvo spravedlnosti · value CZK 14,509,816 · won by IXPERTA s.r.o.

Zakup i wdrożenie systemu finansowo-księgowego

Tender · Application service providers · 16 Oct 2026 · Poland · BANKOWY FUNDUSZ GWARANCYJNY · deadline 15 Dec 2026

Centre de services et assistance aux utilisateurs (HELPDESK)

Award · Helpdesk and support services · 15 Oct 2026 · France · Bureau de Recherche en Géologie Minière (BRGM) · value EUR 1,500,000 · won by INETUM

Questions

How many helpdesk and support services tenders are open in the EU?

30 calls for competition under CPV 72253000 are open on 12 Nov 2026, out of 535 published since 29 May 2026.

Who buys the most helpdesk and support services in the EU?

Ministerstvo práce a sociálních věcí leads with 61 notices under CPV 72253000.

Which company wins the most helpdesk and support services contracts in the EU?

Tekies s.r.o. appears in 23 award notices under CPV 72253000.

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