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EU TendersL’organisation et la gestion d’un Call Center multilingue en fonctionnement continu 24h/24 et 7j/7.
Title in French as published on TED.
Call for competition published on TED on 2 Nov 2026 by GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST (Belgium), CPV 79512000 Call centre. Tenders are accepted until 17 Nov 2026.
| Notice | 759179-2026 (cn-standard) |
|---|---|
| Status | Open tender |
| Published | 2 Nov 2026 |
| Buyer | GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST, Brussel |
| Country | Belgium |
| Main CPV | 79512000-6 Call centre |
| Contract type | services |
| Procedure | open |
| Deadline for tenders | 17 Nov 2026 10:00 |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Ce call center devra, avec des standardistes, orienter les appelants selon un protocole établi. Ceci consiste notamment : o A orienter et encoder les données des patients se rendant aux postes médicaux de garde ; o A encoder les données des patients en visites à domicile et à organiser au mieux les déplacements des médecins de garde en optimalisant leur déplacement tout en limitant le temps d’attente des patients et en prenant en compte un désidérata linguistique possible ; o A participer à l’amélioration du service de la Garde bruxelloise par le prisme du Call Center.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0001 | GBBW001/2026 - 1 | 17 Nov 2026 |
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Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.