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EU TendersDEW21; User Help Desk
Title in German as published on TED.
Call for competition published on TED on 10 Jun 2026 by Dortmunder Energie- und Wasserversorgung GmbH (Germany), CPV 79342300 Customer services.
| Notice | 396457-2026 (cn-standard) |
|---|---|
| Status | Tender |
| Published | 10 Jun 2026 |
| Buyer | Dortmunder Energie- und Wasserversorgung GmbH, Dortmund |
| Country | Germany |
| Main CPV | 79342300-6 Customer services |
| Contract type | services |
| Procedure | neg w call |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
Die Dortmunder Energie- und Wasserversorgung GmbH (DEW21) ist als regionaler Versorger und KRITIS-Betreiber auf eine hochverfügbare IT-Infrastruktur angewiesen. IT-Support-Leistungen werden bereits etabliert erbracht. Ziel dieser Ausschreibung ist es, einen definierten Teilbereich des Service Desk zu konsolidieren und an einen zentralen Dienstleister zu übergeben. Das zu betreuende Umfeld umfasst unterschiedlichste Systeme und Applikationen. Die geforderte Bearbeitungstiefe ist modular und systemabhängig: Sie reicht von der kompletten End-to-End-Lösung (1st bis 2rd Level durch den Dienstleister) bis hin zum reinen, qualifizierten Dispatching (Ticketweiterleitung) an interne DEW21-Fachteams oder Dritte. Auch soll bei der Umsetzung von Allgemeinen Service Requests (SRs) im Tagesgeschäft unterstützt werden.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0001 | DEW21; User Help Desk |
Other CPV codes
- 79342320 Customer-care services
More Customer services in Germany
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.