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EU TendersContact Center-platform
Title in Dutch as published on TED.
Contract award notice published on TED on 27 Oct 2026 by Belastingsamenwerking voor Gemeenten en Waterschappen (BsGW) (Netherlands), CPV 79342320 Customer-care services. Awarded to KPN B.V. for EUR 1,007,201.
| Notice | 741699-2026 (can-standard) |
|---|---|
| Status | Contract award |
| Published | 27 Oct 2026 |
| Buyer | Belastingsamenwerking voor Gemeenten en Waterschappen (BsGW), Roermond |
| Country | Netherlands |
| Main CPV | 79342320-2 Customer-care services |
| Contract type | services |
| Procedure | open |
| Estimated value | EUR 1,007,201 excl. VAT |
| Awarded value | EUR 1,007,201 |
| Tenders received | 5 |
| Award decision | 25 Oct 2026 |
Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.
Description
De Opdracht betreft het realiseren en beschikbaar stellen van een geïntegreerde oplossing voor het klantcontact van de Aanbestedende Dienst, met als doel het ondersteunen en afhandelen van klantinteracties via de realtime kanalen telefonie en livechat. Omvang conform hetgeen opgenomen in de Aanbestedingsstukken.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0000 | Contact Center-platform | EUR 1,007,201 |
Winners
- KPN B.V. Rotterdam, Netherlands, size: large
Other CPV codes
- 48510000 Communication software package
- 64200000 Telecommunications services
- 72267000 Software maintenance and repair services
More Customer-care services in Netherlands
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Daily EU tender alerts
Basic $19 a month, up to 5 filters. Pro $49 a month, up to 30 filters and tenders closing within 5 days. Charged in UAH at the National Bank of Ukraine rate on the payment day.