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EU TendersDigital Workplace Services
Contract award notice published on TED on 29 Jun 2026 by European Banking Authority (France), CPV 72253000 Helpdesk and support services. Awarded to COSMOTE GS, UNISYSTEMS LUXEMBOURG SARL, Serco SARL for EUR 1,497,259.
| Notice | 445582-2026 (can-standard) |
|---|---|
| Status | Contract award |
| Published | 29 Jun 2026 |
| Buyer | European Banking Authority, Paris |
| Country | France |
| Main CPV | 72253000-3 Helpdesk and support services |
| Contract type | services |
| Procedure | open |
| Estimated value | EUR 1,497,259 excl. VAT |
| Awarded value | EUR 1,497,259 |
| Tenders received | 5 |
| Award decision | 21 May 2026 |
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Description
The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: - the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; - the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); - the management of domain accounts, network folders, mailboxes, distribution lists, etc.; - the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); - the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); - the VIP support provided for senior management and directors, available via MS Teams and phone. The service shall be provided by a team both off and onsite. There will be helpdesk service team members on site to manage requests related to physical hardware and peripherals, infrastructure, audio-video in meeting rooms, etc.
Lots (1)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0001 | Digital Workplace Services | EUR 1,497,259 |
Winners
- COSMOTE GS BRUXELLES, Belgium, size: large
- UNISYSTEMS LUXEMBOURG SARL BERTRANGE, Luxembourg, size: large
- Serco SARL SAINT-GENIS-POUILLY, France, size: large
Other CPV codes
- 72253100 Helpdesk services
More Helpdesk and support services in France
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