(vergA) Rahmenvertrag Callcenter-Leistungen
Title in German as published on TED.
Contract award notice published on TED on 24 Sep 2026 by Bundesdruckerei GmbH (Germany), CPV 79512000 Call centre. Awarded to hello.de AG, Interact Tele Service AG for EUR 9,020,000.
| Notice | 660293-2026 (can-standard) |
|---|---|
| Status | Contract award |
| Published | 24 Sep 2026 |
| Buyer | Bundesdruckerei GmbH, Berlin |
| Country | Germany |
| Main CPV | 79512000-6 Call centre |
| Contract type | services |
| Procedure | open |
| Estimated value | EUR 8,200,000 excl. VAT |
| Awarded value | EUR 9,020,000 |
| Tenders received | 9 |
| Award decision | 28 Aug 2026 |
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Description
Gegenstand der ausgeschriebenen Leistung ist der Abschluss eines Rahmenvertrages über Callcenter-Leistungen, um das hausinterne Customer-Service-Center der Bundesdruckerei durch externe Anbieter zu unterstützen. Nähere Einzelheiten zum Leistungsgegenstand können der den Vergabeunterlagen beigefügten Leistungsbeschreibung entnommen werden.
Lots (2)
| Lot | Title | Estimated value | Deadline |
|---|---|---|---|
| LOT-0001 | Callcenter-Leistungen | EUR 5,700,000 | |
| LOT-0002 | Callcenter-Leistungen | EUR 2,500,000 |
Winners
- hello.de AG Berlin, Germany, size: medium
- Interact Tele Service AG Neubrandenburg, Germany, size: medium
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